Customer Success Specialist
This is not an open job
We are not filling a seat here. This listing collects experts in this field so we can reach out when a client project needs them. Adding your name puts you on that list — it does not start a hiring process, and there is no vacancy behind it.
Customer SuccessAccount ManagementChurn PreventionOnboarding
What this pays
Rates are set by the client project, not by us, and we do not know them until a contract is in place. Work is paid hourly or per task depending on the engagement. We would rather tell you that than publish a figure we cannot stand behind.
About the Role
Customer success professionals are needed to train AI on customer onboarding, retention strategies, QBRs, and escalation handling.
Requirements
- •3+ years of customer success, account management, or SaaS support experience
- •Strong track record of retention, upsell, and customer health management
- •Familiarity with CS platforms (Gainsight, Totango, ChurnZero)
- •Excellent communication and problem-solving skills
- •Experience building QBRs and success plans
Responsibilities
- •Review AI customer success playbooks and QBR templates
- •Evaluate AI responses to at-risk customer scenarios
- •Create realistic customer escalation and churn scenarios
- •Train AI on renewal conversations and expansion strategies
What the work looks like
- Fully remote — work from anywhere
- Flexible scheduling around your availability
- Competitive hourly compensation
- Work directly with leading AI companies
- Make a meaningful impact on the future of AI
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